Shipping & Care

When will order ship?

Jackets ship daily from our warehouse in Oakland, CA.  You'll receive shipping and tracking information within 24 hrs of purchase. Jackets arrive within 2-3 business days in the U.S. and take 1-2 weeks to arrive internationally. 

How much is shipping?

We offer free shipping for U.S. orders and provide $40 flat rate shipping outside of the U.S.

How do I care for this coat?

The fabric we use is a traditional waxed cotton.  It's custom milled for us and takes about 2-3 months to produce and condition. If you take care of this jacket, it's my hope that you'll be able to keep it for many years.  

We recommend spot cleaning the exterior with a damp towel to remove dirt and sand and washing the interior with soap and water.  We don’t recommend machine washing or dry cleaning as it strips the wax from the coat.  

Returns/Exchanges

We want to make sure you love this coat and you get to wear it for a long time.  If you need to exchange the jacket for a different size, please reach out to us at studio@ketums.com and we’ll get a new one out to you.  

We accept unworn jackets in resellable condition for 14 days after receipt.